Built for operators
Categories, prompts, and reports match how real businesses run, from a fine-dining floor to a retail counter or hotel front desk, not a one-size-fits-all form.
AI customer feedback platform
Customer feedback software that hears every customer before they post a review
FeedMena is an AI-powered customer-feedback platform that collects feedback over WhatsApp, SMS, and email right after a visit and reads it for restaurants, retail chains, hotels, and multi-location service businesses. You see how customers rate their experience, by branch and by team, in real time.
- Raise customer satisfaction
- Tighten service quality
- Grow repeat business
- Real-time feedback
- Multi-language
- Critical alerts
WhatsAppSMSEmail
Collects feedback where customers already are
AI customer feedback platform, not a generic survey
A survey tool hands you a score. FeedMena tells you why the score moved and which branch to fix first.
AI that reads sentiment
Natural-language processing reads free-text feedback in several languages and sorts it into the categories you define, like service, product quality, and atmosphere.
Data you can act on
Track, measure, and respond from one place. Every comment becomes a ranked issue with an owner, not a number on a slide.
Alerts and notifications
Critical feedback fires an instant alert, so a manager can reach the customer and turn a bad visit into a returning one.
What FeedMena does
Seven capabilities that turn scattered comments into fixes your managers can make the same day.
Real-time feedback collection
Customers reply right after their visit through WhatsApp, SMS, and email. No app to download, no paper card to lose.
AI-driven analysis
AI sorts each comment into actionable themes and rates the experience, so you read service, product, and atmosphere at a glance.
Multi-language processing
Feedback is read in several languages, so you capture insight from every customer without a translator in the loop.
Customizable categories
Define the categories that matter to your brand, from checkout speed to product quality, and measure exactly those.
KPI tracking and metrics
Follow satisfaction, quality, and service efficiency organization-wide, by store or branch, and down to an individual team member.
Detailed dashboard and reporting
One clear view of satisfaction trends, emotion distribution, and feedback volume over time, ready for the weekly review.
How FeedMena works
From a finished visit to a fixed problem, in four steps.
Collect feedback
Customers reply through WhatsApp or another channel right after their visit, and FeedMena captures it instantly.
Analyze with AI
AI reads each response to categorize sentiment, rate the experience, and surface the themes that keep coming up.
Generate insights
FeedMena turns the analysis into clear satisfaction scores, customer preferences, and the areas that need attention.
Drive action
Your team gets the data it needs to make real-time fixes and lift satisfaction at every location.
Where FeedMena fits
The same feedback loop works anywhere service quality, staff performance, and repeat visits matter, across hospitality, retail, food service, and service counters.
Hotels and hospitality
Capture guest feedback from reception, room service, breakfast, lounges, and hotel restaurants before it turns into a public review.
Retail stores
Measure how shoppers rate checkout, staff helpfulness, product availability, and store atmosphere across every branch.
Cafes, bakeries, and QSR
Track queue speed, order accuracy, beverage quality, pickup flow, and repeat-customer sentiment in high-volume moments.
Service counters and branches
Use the same AI-read feedback for salons, clinics, service desks, and multi-location brands that need fast recovery alerts.
Who FeedMena is for
Restaurants and F&B
Hold every diner experience to a high standard and catch the small misses, on food, service, and ambiance, before they reach a review site.
Retail chains
Measure how shoppers rate checkout, staff helpfulness, product availability, and store atmosphere across every branch.
Hotels and hospitality
Capture guest feedback across the property and keep service aligned with the standards your hotel is judged on.
Multi-location service businesses
Run the same feedback loop across salons, clinics, and service desks, with fast recovery alerts for every branch.
What you get out of it
A customer experience worth returning for
See what customers actually value and shape service around it, so visits become the kind people make again.
A team that knows where it stands
Give staff feedback-driven insight to sharpen performance, focus training, and recognize the people delivering great service.
Higher retention and loyalty
Respond to customers, close the loop on complaints, and turn one visit into a habit instead of a single transaction.
Service quality you can measure
With KPIs and performance metrics, you monitor and raise service quality consistently across every location.
Getting started
Connect with us
Book a demo to see FeedMena in action and map it to the goals your business is measured on.
Configure your categories
Our team sets up the feedback categories and metrics that matter most to your brand and your locations.
Launch and engage
Start collecting real-time insight from customers and give your team a clear list of what to fix next.
Frequently asked questions
What is FeedMena?
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FeedMena is an AI-powered customer-feedback platform that collects feedback over WhatsApp, SMS, and email right after a visit. It serves restaurants, retail chains, hotels, and multi-location service businesses, and reads free-text comments with AI to show how customers rate their experience.
Does FeedMena work outside restaurants?
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Yes. FeedMena works for restaurants and F&B, retail chains, hotels and hospitality, and multi-location service businesses like salons, clinics, and service desks. The same collect-analyze-act loop applies anywhere service quality and repeat visits matter.
How do customers actually submit feedback?
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Customers reply on the channels they already use, WhatsApp, SMS, or email, right after their visit. There is no app to install and no paper card, which is why response rates stay high.
Can FeedMena read feedback in Arabic and other languages?
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Yes. The AI reads free-text feedback in several languages and sorts it into the same categories, so a comment in Arabic, English, or Turkish lands in the right report automatically.
Does FeedMena work with POSMena?
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Yes. FeedMena is part of the POSMena ecosystem, so feedback sits alongside the rest of your operation. Our team configures it for your branches during onboarding.
Let FeedMena raise your customer experience
Book a demo to see how real-time, AI-read feedback fits your business, and what it surfaces in your first week.
+966 548034666Riyadh · Jeddah · Dubai · Istanbul